We hope you are delighted with our services, however if you have any complaints you should notify us using the contact information found on this page.
Our dispute resolutions schemes
Internal dispute resolution
We hope you are delighted with our services, however if you have any complaints you should notify us by contacting our Complaints Officer on (08) 9289 7777, e-mail firstname.lastname@example.org or write to us at PO Box 758, Mount Lawley WA 6929. Alternatively you can speak to any representative of our business, who will refer you to the Complaints Officer. You should explain the details of your complaint as clearly as you can. You may do this verbally or in writing. When we receive a complaint, we will attempt to resolve it promptly. We hope that in this way we will stop any unnecessary and inappropriate escalation of minor complaints.
Internal Complaints Officer
Warren Dworcan (email@example.com)
call on: (08) 9289 7777
write to: PO Box 758, Mount Lawley WA 6929
External dispute resolution
External dispute resolution contact
Australian Financial Complaints Authority (1800 931 678)