Complaints & Disputes

We hope you are delighted with our services, however if you have any complaints you should notify us using the contact information found on this page.

Our dispute resolutions schemes

Internal dispute resolution

We hope you are delighted with our services, however if you have any complaints you should notify us by contacting our Complaints Officer on (08) 9289 7777, e-mail info@nullfinancedetective.com.au or write to us at PO Box 758, Mount Lawley WA 6929. Alternatively you can speak to any representative of our business, who will refer you to the Complaints Officer. You should explain the details of your complaint as clearly as you can. You may do this verbally or in writing. When we receive a complaint, we will attempt to resolve it promptly. We hope that in this way we will stop any unnecessary and inappropriate escalation of minor complaints.

Internal Complaints Officer

Warren Dworcan (warren@nullfinancedetective.com.au)
call on: (08) 9289 7777
write to: PO Box 758, Mount Lawley WA 6929

External dispute resolution

If we do not reach agreement on your complaint, you may refer the complaint to an ASIC Approved External Dispute Resolution (EDR) Scheme. Our external dispute resolution provider is specified above. External dispute resolution is a free service established to provide you with an independent mechanism to resolve specific complaints. You can obtain further details about our dispute resolution procedures and obtain details of our privacy policy on request.

External dispute resolution contact

Credit Ombudsman Services Ltd (1800 138 422)